In this article, you will learn:
- What services WEDOS mail servers offer
- What the limitations of email services are
- How to activate and set up emails
- Glossary of terms
Services offered by the mail server
Email hosting, i.e. space for email mailboxes and the server ensuring their operation, is part of the services Webhosting ⧉, Mailhosting ⧉, WMS ⧉ and Hosting WP ⧉ (except the LowCost variant).
It supports these services:
- Creating an unlimited number of email mailboxes
- Storage with a basic size of 5 GB (10 GB for NoLimit Extra), expandable up to 0.5 TB
- Sending emails via SMTP
- Receiving messages via POP3 or IMAP
- Encrypted variants of SMTPS, POP3S, IMAPS protocols
- WebMail
- DKIM (automatically) and SPF
- Antispam and antivirus, advanced techniques against attacks
- Blacklist and whitelist
- Automatic replies and rule-based filtering
- Domain catch-all
- Shared mailboxes for webhosting aliases
An overview comparing the email services of individual hosting plans can be found in the article Services – Switching between Webhosting and Mailhosting.
Limitations of email services
The following limitations apply to email services:
- Email storage 5 GB (10 GB for NoLimit Extra), additional space for an extra fee
- Maximum size of an outgoing email including attachments: 100 MB
- Maximum number of sent emails per day: 500 (more information), 50 for LowCost Webhosting
- Using the SMTP server for mass mailing is prohibited (e.g. newsletters)
- Webhosting aliases share email mailboxes (more information)
- The following are not part of email services: groupware, calendar, data sharing, synchronization, Instant Messaging, VoIP
Setting up Emails
If you want to run emails only on a domain, you can have all messages addressed to any domain address forwarded to an existing mailbox. In that case, follow the guide Domains – Basic forwarding.
You can set up emails at WEDOS in the following steps:
- Order a service with email support
- Ensure correct DNS settings
- Create new mailboxes
- Log in to WebMail or add the mailbox to your own client
Ordering the mail service
To set up mail, order one of these services:
- Mailhosting ⧉: Contains only email; you can have the web hosted elsewhere, or no web at all.
- Webhosting ⧉: Contains space for a website and email as well.
- Hosting WP ⧉ (except the LowCost variant): Webhosting specialized for WordPress.
- WMS ⧉: An alternative to Webhosting with dedicated performance; the email services are the same.
Email setup on a domain
More information about DNS record settings can be found in the article DNS – Domain Records.
For email to work properly, set the corresponding MX and security records on the domain:
- MX records direct incoming mail to the mail servers that process it further. Webhosting, WebSite, and Mailhosting services use different MX records. A detailed guide on how to determine and set these records for the service can be found in the article DNS – MX Record Type. If you want to point the MX records to the service automatically, follow the guide Domains – Directing DNS to Services. This setup works only if the domain uses WEDOS DNS.
- Security records confirm that emails are being sent from servers trusted by the domain (SPF record), reference security keys (DKIM records), and specify how to handle suspicious messages and where to send reports (DMARC). Some email providers (Google, Seznam, …) classify emails from a domain without security records as SPAM, or reject them outright. A detailed guide for setting up these records can be found in the article E-mails – SPF, DKIM and DMARC.
Creating mailboxes
Create a new email mailbox using the following procedure:
- Log in to the customer administration.
- In the top menu, select Hosting Services Mailhosting, Webhosting, WMS or WebSite.
- Select the service for which you want to create the mailbox.
- In the left menu, select New email mailbox.
- Fill in the settings.
- Click the Create mailbox button at the top of the page.
Create a new service mailbox:
If you are moving existing mail, you can create mailboxes automatically as part of the migration.
Mailbox access
You can access mail via:
- WebMail online client: You do not need to configure this client in any way; it is available in the browser and always shows the current mail status on the mail server. More information can be found in the article WebMail – Manual.
- Your own desktop or online client: You must connect your own client to the mailbox, usually via SMTP and POP3/IMAP. The required server addresses, ports, and security settings can be found in the article E-mails – SMTP, POP3 and IMAP.
Glossary of terms
- Alias: Another name for a mailbox.
- Blacklist (Whitelist): A special list of unwanted (wanted) email addresses that the system always rejects (accepts).
- DKIM: A method of securing email communication. For emails sent from our servers, we handle DKIM on our side.
- DMARC: A DNS record that uses DKIM and SPF to validate email messages.
- DNSBL: DNS-based BlackList. A type of spam protection based on IP address blacklisting and DNS-based verification.
- Domain catch-all: A mailbox that receives emails sent to any non-existent address of the given domain.
- Filter: A rule or set of rules in an email client that allows actions on messages matching certain criteria to be automated.
- IMAP: A mail protocol for receiving emails used in mail clients. It usually leaves downloaded messages on the server. It uses ports 993 and 143.
- Client: A program intended for receiving and sending emails. Some clients also have additional features, such as an address book, calendar, and others.
- Quota: The maximum number or size of emails.
- mail(): A PHP language function for sending mail from a website. For correct operation, it is important to include the return-path according to this guide among its parameters.
- Mailserver: A specialized server for email. Different activities (sending, receiving) are handled by different mail servers.
- Phishing: Fraudulent emails pretending to be from a sender other than the real one.
- POP: A mail protocol for receiving emails used in mail clients. It usually deletes downloaded messages from the server. It uses ports 995 and 110.
- Attachment: A file attached to an email message.
- Mailbox: A specific email address and the messages assigned to it.
- SMTP: A mail protocol for sending emails from a given mailbox. It is used both by email clients and by the web (for example, a contact form). It uses port 587.
- Spam: Unsolicited mail.
- SPF: A special DNS record intended to verify servers authorized to send emails from a given domain. More information can be found in the guide to setting up an SPF record.
- WebMail: An online email client based on RoundCube available at https://webmail.wedos.net.