VEDOS Knowledge Base

Troubleshooting

articles about solving common service issues

• Problem signing in to administration
• Diagnostics of domains and services
• Webhosting – website problems
• Webhosting – errors after migration
• E-mails – common problems
• E-mails – mail blocking
• FTP – common problems
• Servers – common problems

Administration

articles about customer administration

• WEDOS customer account
• Customer account security
• Signing in with social network accounts
• Login problems
• Authorized users
• Request authorization

Services

instructions common to all VEDOS services

• Service selection guide
• Updating billing information
• Service renewal
• Service expiration process
• Handing over to another customer
• Moving services from another WEDOS account

Domains

articles about domain management

• Transfer to VEDOS
• Change of owner
• Sending the authorization password
• Basic redirection
• Changing DNS servers (NSSET)
• Automatic directing to services

DNS

articles about DNS record management

• Domain DNS record management
• Record change history
• A and AAAA records
• ALIAS and CNAME records
• MX records
• Creating subdomains in DNS

Webhosting

articles about managing the Webhosting service

• Automatic application installation
• HTTPS setup
• FTP access
• PHP configuration
• Website backup
• Website troubleshooting

HOSTING WP

articles about the Hosting WP service

• Trial version for a domain
• Set up a new Hosting WP
• Internal (test) website address
• Hosting WP DNS services
• Moving from another service
• Backup

E-mails

instructions for e-mails and the WebMail client

• Basic e-mail setup
• Mailbox management
• Increasing mailbox storage space
• WebMail manual
• E-mail backup
• E-mail troubleshooting

Servers

articles about servers (including Cloud)

• KVM Access: VPS SSD
• Preinstalled OS: VPS SSD | VPS ON
• Custom OS: VPS SSD | VPS ON
• Parameter upgrade VPS SSD | VPS ON
• Restart VPS SSD | VPS ON
• Server troubleshooting

Storage

articles about storage management

• Change the service plan Disk
• User management for Disk | CD
• Data synchronization Disk | CD
• Set up Disk for free
• File sharing using CD