The current offer of web hosting services can be found on the product page of the Webhosting service ⧉.
If you want to use the service WebSite 1.0 ⧉ for your project, do not order Webhosting. Website hosting and e-mails (for paid variants) are already included in the WebSite service.
In this article you will learn:
- What the Webhosting service includes
- What the conditions are for ordering Webhosting
- How to order Webhosting
- Common problems
- Frequently asked questions
VEDOS Webhosting
Webhosting is one of our original services. It offers space for website files and databases, support for PHP and thus various content management systems (WordPress, Joomla, …), and e-mails.
If you want to create a website using a simple editor, try the service WebSite ⧉. The basic version (FREE) is free of charge.
Webhosting offers, among other things:
- up to unlimited website file storage
- up to 5 GB for databases
- 5 GB for emails (you can increase it up to 5 TB)
- automatic migration from a competitor
- PHP 5.X, 7.X and 8.X
- HTTPS included in the price
- free WEDOS Disk for backups
You can find the full service description on the Webhosting product page.
Webhosting plans
We currently offer the Webhosting service in three plans, which you can further adjust using add-on services.
- NoLimit. Webhosting NoLimit ⧉ is the basic plan with parameters fine-tuned especially for the popular content management system WordPress.
- Extra. Webhosting Extra ⧉ expands NoLimit mainly with higher performance and daily backups.
- LowCost. Webhosting LowCost ⧉ is for advanced users who optimize their website for minimal performance consumption. For this reason, it does not include aliases.
You can find a complete overview of the parameters of each plan on the page comparison of webhosting plans ⧉.
Conditions for ordering Webhosting
You can create Webhosting for any second- or third-level domain, including domains registered with another provider.
Before creating a new order, make sure that:
- You have the domain in the customer account for which you are ordering Webhosting. Webhosting can also be set up by an authorized user of the domain. You do not need to meet this condition if you register the domain elsewhere than at VEDOS, or if you order a free domain with Webhosting.
- The domain for which you are ordering Webhosting is not used by another service (WebSite, Hosting WP, Mailhosting, WMS).
Ordering Webhosting
If you meet the conditions, order a new Webhosting in the order form ⧉. It has seven steps:
1. Basic information
In the first step, enter the name (domain or subdomain without www) of the Webhosting service.
If you want to get a free domain with the web hosting, fill in only this order (do not order the domain separately). The free-domain promotion applies only to selected endings (the current list can be found directly in the order) and cannot be combined with most discount coupons.
Next, select the plan and add-on services. You can change both later in the customer administration according to the guides Services – Change plan and billing period and Webhosting – Add-on services.
Then set the options:
- PHP version. You can change it later according to the guide Webhosting – PHP configuration.
- DNS settings. If the domain uses WEDOS DNS servers, the system will change the A, AAAA (website) and MX (e-mails) records to Webhosting records. You can change them later according to the guide DNS – Domain records.
In the next section, set:
- Gifts. Select whether you want a gift with the web hosting (for example a free domain). If you want to use a discount coupon instead, select No gift.
- Bonus for switching from a competitor. If you are not applying for this bonus, leave the field blank. More information about the bonus for switching from a competitor can be found on the website ⧉.
- Discount coupon. Enter and apply the discount coupon code here for setting up webhosting. Coupons are usually incompatible with gifts.
2. Settings
In this step, fill in the domain settings ordered together with the web hosting.
If you did not choose the gift Free domain with web hosting, the system will skip this step.
More information can be found in the article Domains – New service registration.
3. Login/registration
In this step, log in or register in the customer administration.
If you are already logged in to the administration, the system will skip this step.
If you have problems logging in, follow the guide Administration – Login problems.
4. Domain owner
In this step, fill in the domain owner details for the domain ordered together with Webhosting.
If you did not choose the gift Free domain with web hosting, or if you filled in an existing domain contact in step 2, the system will skip this step.
More information can be found in the article Domains – New service registration.
5. Billing information
The billing information may differ from the owner's details. The system will send all billing and communication regarding the service setup to the specified e-mail address (and only to that address).
You can later update the service billing information according to the guide Services – Billing information.
6. Operator
In this step, fill in the details of the Webhosting operator, with whom WEDOS, a.s. will conclude a data processing agreement.
The Webhosting operator has no special rights over the service. In the event of a dispute, WEDOS, a.s. considers the customer whose account contains the service to be the service owner, unless a court or another competent authority decides otherwise.
7. Completion
In this step, carefully check the entered details, especially the billing e-mail.
At the end of the order, you can choose payment via Credit Account.
After submitting the order, the system will immediately send you an e-mail with payment details. After successful receipt of payment, the service will be set up within 1 hour.
Common problems
Common problems with ordering Webhosting include:
- Domain in another customer account
- The domain name cannot be used
- The bonus for switching from a competitor was not applied
- E-mails stopped arriving
- The domain points to the original webhosting
The domain is in another customer account
Problem: The error This domain name cannot be used. – The domain is registered in another customer account; you must be in the same account or set authorization. is displayed.
Cause: The domain whose name you want to set for the hosting service must be in the same customer account as this hosting service, or it must be an account that is an authorized user of the domain and DNS. This is a security measure to prevent domain abuse.
Solution: Move the domain at least temporarily to your own customer account (using the service transfer method, or via the authorization password), or have your account set as an authorized user.
The domain name cannot be used
Problem: The error This domain name cannot be used. – The domain name is already used by another service (service) is displayed.
Cause: A domain (or subdomain) name can generally be used only once for most hosting services in our system. It does not matter whether these services are in one customer account – the restriction is system-wide.
Solution: Rename the conflicting service (WebSite, Mailhosting, another Webhosting or an alias) according to the instructions in the link, for example to stary.domena.tld, where replace domena.tld with your domain name. Remove the alias completely.
Bonus for switching from a competitor
Problem: After ordering webhosting with the bonus for switching, the invoice arrived, but webhosting does not work.
Cause: You receive the bonus period in addition to the 1st year of Webhosting operation.
Solution: Pay for the first year of service operation, then the system will send your bonus request for approval to customer support.
E-mails stopped arriving
Problem: After setting up webhosting, e-mails to an external service (Google Workspace, …) stopped arriving.
Cause: If you leave the checkbox for making DNS changes by WEDOS selected in the webhosting order, the system will overwrite both the A and AAAA records and the MX records.
Solution: Set the DNS records of type MX back to the original e-mail service provider.
The domain points to the original webhosting
Problem: Despite the DNS being overwritten, the domain points to the original webhosting.
Cause: The domain probably does not use WEDOS DNS servers. The content of the original website may also be cached in the browser.
Solution: Check whether the domain uses WEDOS DNS servers (NSSET). If yes, wait up to 1 hour for the DNS records to be overwritten and clear the browser cache ⧉; if not, change the records manually at the current provider.
Frequently asked questions
Is the storage for NoLimit and NoLimit Extra webhosting really unlimited?
Yes, but it applies only to files that the website actively uses. Storing backups on this space is prohibited (for backups, use the free Backup Disk). File size is also physically limited by the server capacity.
I entered the wrong domain name, what should I do?
If the service has not yet been set up, request order cancellation from support via the form ⧉. If the system has already set up the webhosting, rename it according to this guide.
The form skips some order steps, why does this happen?
Some form steps depend on previous settings, for example the choice of the gift Free domain with this webhosting.