This article describes service expiration and the behavior associated with it. If you want to renew a service, follow the guide Services – renewal. If you want to set the behavior of services before expiration, follow the guide Administration – Setting the behavior of services before expiration.
If you want to terminate a service, follow the guide Services – Termination.
In this article you will learn:
- How expiration works:
- Common problems
- Frequently asked questions
Domain expiration
Domain expiration is governed by registry conditions, and we cannot influence it in any way.
After expiration, the domain always goes through these states:
- Grace period, disconnected from DNS. The domain is still registered to its holder, but has no access to DNS. Websites or emails on this domain do not work. You can renew the domain during this time by paying the renewal fee.
- Removed from registry. The domain is removed from the registry and can be registered again here ⧉.
Depending on the registry, it may also go through these states:
- Grace period, DNS functional. After expiration, the domain normally works. If you renew the domain during this time by paying the fee, the registry calculates the new expiration date from the original expiration date, not from the renewal date.
- Grace period, pending deletion. The domain is deleted from our system. You can restore it only using the so-called restore, i.e. restoring deleted domains, charged according to the price list ⧉. The restoration price does not include the actual domain renewal fee.
- Grace period, deletion in progress. During this period, you cannot renew, restore, or register the domain again.
The duration of the individual periods after expiration for the extensions we register is shown in the following table:
| Domain | DNS functional | DNS disconnected | Pending deletion*** | Deletion in progress | Removed |
|---|---|---|---|---|---|
| CZ | 1st to 30th day | 31st to 60th day | – | – | 61st day* |
| SK | – | 1st to 40th day | – | – | 41st day |
| EU | – | 1st to 40th day | – | – | 41st day |
| PL | – | 1st to 30th day | – | – | 31st day |
| gTLD, nTLD** | 1st to 8th day | 9th to 29th day | 30th to 60th day (deleted from administration) | 61st to 65th day | 66th day |
| Subreg domains | – | 1st to 7th day | 8th to 37th day (deleted from administration) | 38th to 42nd day | 43rd day |
** gTLD: generic domains COM, NET, ORG, INFO, BIZ; nTLD: new generic domains, e.g. NAME, ONLINE, WEBSITE…
*** During this period, the registry charges a restoration surcharge in addition to the regular fee for renewing the domain.
You can renew a domain in the grace period by paying the fee as long as it is in the DNS functional or DNS disconnected state (a total of 60 days for a CZ domain and 30 days for gTLD and nTLD domains). If DNS has been disconnected, the domain will be fully functional again within 48 hours.
Expiration of hosting services
Hosting services, namely Webhosting, WMS, WebSite, VPS HDD/SSD, VPS ON, dedicated servers, Disk, Cloud, and CD, are fully under our management. After expiration, they go through these states:
- Expired, on. The service normally works after expiration.
- Expired, off. The service is turned off. Websites on Webhosting, WMS, and WebSite show an error message about the website being turned off (Webhosting is turned off), other services are unavailable. You can renew the service by paying the fee; the system will turn it on within 1 hour of receiving the payment.
- Deleted. The service is deleted. Domains directed to this service point to the default page (The domain is registered). The service cannot be restored; any late-paid fees are refunded. You can create a service with the same name again.
A deleted service can only be restored by creating a new service with the same name. We do not keep backups of data from deleted services and cannot restore them.
The duration of the individual periods after service expiration is shown in the following table:
| Service | On | Off | Deleted |
|---|---|---|---|
| Webhosting, WebSite, Mailhosting, VPS, Disk | 1 day | 28 days | 30th day |
| Hosting WP* | – | 13 days | 14th day |
| WMS, Cloud, CD | – | 29 days | 30th day |
| Dedicated servers** | – | 6 days | 7th day |
Terminated (ongoing) services are turned off by the system immediately after expiration and deleted on the 7th day after expiration.
* Ongoing Hosting WP is deleted on the 5th day after expiration.
** Ongoing dedicated server is deleted on the day of expiration.
Temporary activation of expired hosting
If you need to temporarily make an inactive service accessible, for example in order to download a backup, contact customer support via the form ⧉ using this template:
I request temporary activation of the service (service name or number) for (number of days of temporary activation, maximum 5 days after expiration) days for the purpose of (describe the purpose of making the service accessible, e.g. downloading a backup).
You cannot claim temporary activation of the service in any way; support has the right to reject the request.
Common problems
Common problems with service expiration include:
Service renewed, website not working
Problem: After renewing an expired service, the website (or email) still does not work.
Cause: The most common cause is renewing only one service of the domain – webhosting pair (2 services). If both have been renewed, it may be a DNS delay or cache.
Solution: In the order overview in the customer administration at this link ⧉, make sure that the system has successfully renewed both the domain and the webhosting, i.e. both services are active.
If the domain was expired and removed from DNS, wait 6 – 48 hours for the servers to propagate again.
If the webhosting expired, wait 1 hour and clear the browser cache according to this community guide ⧉.
Frequently asked questions
If I create hosting with the same name as the deleted one, can you upload the backup of the previous one to it?
We do not keep backups of deleted webhosting accounts. If you do not have your own backup, you must create the website again.
My generic domain expired, but I don’t want to pay for restore. When can I register it again?
You can register a generic domain again on the 66th day after expiration.