Emails - Spam (Unsolicited Mail)

In this article you will learn:

• How VEDOS hosting recognizes and handles spam
• How to deal with mail blocking
• How to use blacklist and whitelist
• Frequently asked questions

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VEDOS and spam

Unsolicited mail is a major problem for both regular users and e-mail service providers. WEDOS therefore applies the following measures for incoming mail:

• Verification of blacklists, for example SpamCop ⧉, SORBS and others,
• Verification of the domain SPF record and DKIM,
• spam filter.

Spam filters work on two levels:

• Filtering potentially dangerous mail upon receipt. We do not disable these spam filters. They check blacklists (including the customer blacklist), SPF and DKIM records, and do not let mail that violates security criteria onto the server at all. The sender of such an e-mail receives a non-delivery message from the server with the reason, most often it is a problem with SPF or being listed on a blacklist.
• Filtering potentially unsolicited mail into the SPAM folder. This is spam, or sometimes not spam, that gets through the security filters into the inbox. Here you can decide whether to let this mail be sorted or not. Spam sorted this way is available only in the WebMail ⧉ client.

Receiving spam into the Inbox

If you want to receive all mail, including mail filtered into the Spam folder (Unsolicited mail), follow these steps:

1. Log in to the customer administration ⧉.
2. In the navigation bar, select Hosting services Webhosting (or WMS, WebSite, Mailhosting).
3. Select the service whose mailbox you want to configure.
4. In the left menu, select E-mail mailboxes.
5. From the list, choose the e-mail mailbox for which you want to disable spam sorting.
6. In the Additional settings box, uncheck Store spam in a separate folder.
7. Save the settings.

Sending spam

As for sending unsolicited mail, we try to minimize the number of messages with a negative impact on spam score that leave our system. This includes the following measures:

• Limiting the number of messages sent from our hosting
• Ban on sending bulk mail
• Regular checks and handling of reported spam

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Mail blocking

Mail blocking is not always the result of spam. Detailed information about the ways mail can be blocked and how to resolve problems with blocked mail can be found in the article E-mails – Blocking.

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Blacklist and whitelist

As a user, you can intervene in the process of evaluating mail for spam or blocking its receipt by adding addresses to the blacklist (the server completely blocks these messages) or whitelist (an exception to the blacklist).

You can currently set the lists only globally in the customer administration of the given service according to the instructions in E-mails – Blacklist/Whitelist.

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Frequently asked questions