Admin Panel - Customer Account

In this article you will learn:

• How to create a new WEDOS customer account
• How to change account details
• How to secure the account
• How to create subaccounts
• How to cancel the account
• Common problems
• Frequently asked questions

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Creating a customer account

To create a new customer account, we require:

• A functional e-mail address, which also serves as the login name. We also send password recovery instructions to this e-mail address if the password is lost.
• A phone number capable of receiving SMS messages. We use the phone to verify your identity if your login e-mail is not available. 

Creating and maintaining a customer account is free. 

Create a new customer account through the registration form ⧉.

For registration you can: 

• use shared registration with an existing Facebook, Google, MojeID, or LinkedIn account, or
• fill in the registration form.

Shared registration

If you have an account with Facebook, Google, MojeID, or LinkedIn, you can quickly register with WEDOS through it. In the login form, click the icon of the selected service and continue according to its instructions.

Registration form

You can also create a new customer account by filling in the registration form:

1. Carefully fill in the required details (marked with a red asterisk) and check the mandatory consents.
2. Complete the reCaptcha check.
3. Click the Create account button.

As part of registration, you also enter a password. It must meet the following requirements:

• minimum length of 8 characters and maximum of 50 characters
• contains at least one lowercase letter, at least one uppercase letter, at least one number, and at least one of the following special characters: !\“#()+,-./:;<=>?@[]^_`{|}~*
• does not contain these strings: 12345, aaaaa, admin, heslo, passwd, password

After creating the account, the system will ask you to verify the entered phone number. Enter the verification SMS code, or postpone verification until later.

If everything is in order, the system creates a new account and sends you an e-mail with further instructions from the address wedos@wedos.com, thereby also verifying the functionality of the e-mail address. 

Activate the account by clicking the link in the e-mail (https://login.wedos.com/activate/…).

After activating the account, log in. If you postponed SMS verification during registration, the system will send a verification SMS to the phone number entered during registration.

If the message does not arrive, have it sent again or change the phone number using the link.

After verifying the phone number, you can use the customer administration in full.

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Customer account details

WEDOS keeps the following details for the customer account:

• Company (optional)
• First name and surname (required)
• Titles before and after the name (optional)
• E-mail: Login name (login, required).
• Phone number: Backup verification in case of loss of access to e-mail (required).
• Preferred language: The system sends informational e-mails in the selected language (if available in that language).

When verifying or changing customer account details, proceed as follows:

1. Log in to the customer administration ⧉.
2. In the top menu, select My account Customer.
3. In the left menu, select Basic settings.
4. Make the necessary changes in the form.
5. Save them with the Save changes button.

You can also change the username and password of the account at any time.

E-mail (login)

To change the username, follow these steps:

1. Log in to the customer administration ⧉.
2. In the top menu, select My account Customer.
3. In the left menu, select Change login and e-mail.

Then proceed as follows:

1. In the Change form, fill in the New e-mail (login).
2. Click the send authorization password button.
3. Enter the password from the new e-mail within 1 hour into the Authorization password field.
4. Confirm with the Change login and e-mail button.

Password

The password change has its own page accessible via the Change password link in the left menu.

Proceed as follows:

1. Log in to the customer administration ⧉.
2. In the top menu, select My account Customer.
3. In the left menu, select Change password.

Fill in the original password, the new password, and repeat the new password for verification.

You can use the key icon next to the New password field to have a secure password randomly generated.

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Account security

Detailed information about customer account security can be found in the guide Administration – Account Security.

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Subaccounts

The administration does not allow subaccounts to be created directly for customer accounts, but it does allow services or billing in one customer account to be made available to other accounts. More information and setup instructions can be found in the article Administration – Authorized Service User.

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Account cancellation

Detailed information about customer account security can be found in the guide Administration – Account Cancellation.

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Common problems

Common errors with the customer account include:

• Typo in the e-mail address/phone number
• Verification SMS does not arrive during registration
• Forgotten login details
• The account does not contain services
• Taking over an account after a deceased person

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Frequently asked questions